refund


Cancellation and Refund Policy for Reel Royale

  1. Overview
    At Reel Royale, we strive to provide our customers with the best digital services and solutions. We understand that plans can change, and we are committed to offering flexible options regarding cancellations and refunds. This policy outlines the terms and conditions for cancellations and refunds for the services we provide.

  2. Cancellation Policy:

    • Standard Cancellation: Customers can cancel their booking up to 14 days before the scheduled service date for a full refund, minus a cancellation fee of $20 per service and any additional fees [depending on the service].
    • Late Cancellation: For cancellations made less than 14 days before the scheduled service date, a cancellation fee of $20 plus any applicable fees will apply. Refunds will be processed at 50% of the total service amount.
    • No-Show Policy: If a customer fails to show up for their scheduled service without prior cancellation, they will not be eligible for a refund.

  3. Refund Process:

    • Refund requests can be initiated by contacting our customer service team at 717-396-1555 or emailing admin@reel-royale.com.
    • Refunds will be processed using the same payment method used for the original transaction.
    • Please allow 7-14 business days for the refund to be reflected in your account, depending on your bank or payment provider.

  4. Special Circumstances:

    • Force Majeure: In cases of natural disasters, pandemics, or other unavoidable circumstances that prevent service delivery, customers will have the option to reschedule their services without penalty or receive a full refund.
    • Service Insurance: We highly recommend purchasing service insurance to cover unexpected cancellations and other unforeseen events.

  5. Changes to Bookings:

    • Changes to existing bookings can be requested up to 14 days before the scheduled service date. Depending on the type of change (e.g., changing dates or scope), additional fees may apply.

  6. Contact Us:
    If you have any questions or need further clarification regarding our cancellation and refund policy, please feel free to reach out to our customer service team. We are happy to assist you.

Thank you for choosing Reel Royale. We appreciate your understanding and look forward to assisting you with your digital needs.

This version reflects the correct name and contact details for Reel Royale.

Scroll to Top